This agreement is concluded between SIA "SV GROUP", registration No. 40203706201, legal address: Rēzeknes pulka iela 17–12, Jūrmala, LV-2010, hereinafter referred to as the Company, and the Buyer who makes a purchase in the Company's online store iport.lv.
1. Subject of the Agreement
A distance agreement is an agreement between the Buyer and the Company based on the Company's offer made via the Internet. This distance agreement applies to all orders placed in the Company's online store iport.lv.
The distance agreement enters into force as soon as the Buyer has placed an order via the Internet and has received confirmation from the Company regarding the placed order by telephone or by e-mail. The order and the order confirmation are deemed to have been received when they are accessible to the parties to whom they are addressed.
2. Orders
The Buyer may make purchases in the online store iport.lv only by registering as a natural or legal person. To place an order in the online store iport.lv:
- the Buyer must click the “Add to cart” button next to the selected goods;
- select the delivery and invoice addresses;
- select the delivery method.
To complete the order and submit it for processing, the Buyer must click the “Place order” button.
We draw the Buyer's attention to the fact that the Buyer is solely responsible for providing correct information, including name, surname, company details, invoice and delivery address, contact telephone number and other required information. If incorrect information has been provided, the Buyer must contact iport.lv as soon as possible, but no later than within 2 business days, by e-mail at info@iport.lv at any time or by using the contact form. If the order is received by a third party due to incorrect information provided by the Buyer, for example, by selecting Omniva parcel locker delivery and providing an incorrect telephone number to which the parcel locker opening code is sent, iport.lv shall not be liable for such cases.
The order is considered placed when a confirmation message is displayed on the screen.
The Company has the right to change product prices, promotions, discounts and delivery costs at any time without prior notice. The price binding on the Buyer is the price specified and confirmed at the time of order confirmation.
The prices indicated in the online store iport.lv and valid on the specific date of visit shall be considered correct.
If an order is placed on one date but paid on another date, the Buyer must take into account that promotions may be valid for only one day or even a few hours. Therefore, the final price shall be the price confirmed by the manager at the time of order processing. When ordering such goods, the Buyer may be required to pay the price difference.
Discounts for sale and promotional goods are not cumulative.
The electronically concluded agreement cannot later be viewed by the Buyer on the website, and the Company does not store copies of the agreement.
Product descriptions are prepared based on information provided by manufacturers and suppliers. Descriptions and images are for informational purposes only and may be subject to changes.
In accordance with changes determined by manufacturers and suppliers, product configuration and parameters may be changed.
If the goods selected by the Buyer are not available, the Company may offer to replace them with equivalent goods.
If equivalent goods are not acceptable to the Buyer or are not available, the Company shall inform the Buyer about the cancellation of the order and refund the payment received, if such payment has been made.
The Company has the right to contact the Buyer before fulfilling the order in order to clarify order information, delivery conditions or other information related to the fulfilment of the order.
The Company reserves the right to refuse to fulfil the order if order fulfilment is not possible due to technical, logistical or other reasons beyond the Company's control. In such a case, the full payment received from the Buyer shall be refunded, if such payment has been made.
Orders may be placed:
- at any time of the day by placing an order on iport.lv;
- by sending an e-mail to info@iport.lv.
3. Order Payment Terms
The Company has the right to expand or change the available payment methods without prior notice by publishing up-to-date information in the online store. If payment is not made within a reasonable period or within the period specified in the pro forma invoice, the Company has the right to cancel the order without prior notice.
Payment for the purchase may be made in the following ways:
- by paying the pro forma invoice via internet bank or at a payment acceptance location;
- through the Paysera system;
- in cash upon receipt of the goods, if the delivery method “Courier in Riga” has been selected.
Once the Buyer's order has been received, an invoice is sent to the e-mail address provided by the Buyer. The invoice must be paid before the goods are received. The goods are issued after the funds have been received in the iport.lv bank account. When making payment, the invoice number must be indicated.
Upon receipt of the goods, the Buyer is issued a delivery note, which must be signed to confirm receipt of the goods.
4. Confidentiality
The Company undertakes not to disclose or transfer information about the Buyer to third parties without the Buyer's written consent, except in cases where the laws of the Republic of Latvia or this agreement have been violated.
By entering the required information when placing an order, the Buyer confirms that they have read the terms of this agreement and agrees that the information provided by them will be used so that iport.lv can accept the Buyer's order and arrange delivery of the goods. By entering information, the Buyer agrees to receive notifications related to the processing of the Buyer's order at the specified e-mail address.
5. Goods Delivery Terms
5.1. Goods are delivered within the territory of the Republic of Latvia using the delivery methods indicated in the online store.
5.2. The order delivery method, delivery costs and estimated delivery time are indicated during order placement and confirmed in the order confirmation.
5.3. The order fulfilment time depends on the availability of the selected goods in stock, the delivery method and the delivery address.
5.4. If order fulfilment is not possible due to objective circumstances, for example, the goods are not available from the supplier, a technical error has occurred or force majeure circumstances exist, the Company shall promptly inform the Buyer and agree on another fulfilment period, an offer of equivalent goods or cancellation of the order.
5.5. Ownership rights and the risk of accidental loss or damage pass to the Buyer at the moment when the goods are handed over to the Buyer or to a person authorised by the Buyer.
6. Right of Withdrawal and Return of Goods
6.1. The consumer has the right to exercise the right of withdrawal within the period specified by applicable laws and regulations by submitting a written withdrawal notice to the Company.
6.2. The returned goods must be complete, without signs of use, and in the original packaging, insofar as this is necessary to check the nature, characteristics and functioning of the goods.
6.3. The goods must be delivered or sent to the Company's legal address or to another address specified by the Company after receiving the withdrawal request.
6.3.1. The Buyer shall return the goods no later than within 14 days after submitting the withdrawal notice, unless applicable laws and regulations provide otherwise.
6.4. Unless applicable laws and regulations provide otherwise, the Buyer shall bear the costs of returning the goods.
6.5. The right of withdrawal does not apply to goods and cases which, in accordance with the laws and regulations of the Republic of Latvia, are not subject to return or withdrawal rights.
7. Refund Terms
7.1. If the Buyer exercises the right of withdrawal, the Company shall refund the payments received no later than within 14 days after receiving the withdrawal notice, in accordance with the Consumer Rights Protection Law and other applicable laws and regulations.
The Company has the right to withhold the refund until the returned goods have been received or until proof of their dispatch has been provided.
7.2. The refund shall be made using the same payment method that the Buyer used for the initial transaction, unless the parties have agreed otherwise.
7.3. The Company has the right to withhold the refund until the goods have been received back or the Buyer has provided proof of their dispatch.
8. Order Cancellation
8.1. The Buyer may cancel the order before it has been handed over for delivery by contacting the Company by e-mail or telephone.
8.2. If the order has already been handed over for delivery or fulfilled, cancellation of the order shall be carried out in accordance with the provisions of this agreement regarding the right of withdrawal and applicable laws and regulations.
8.3. The Company has the right to cancel the order if:
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the Buyer has provided false or incomplete information;
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it is not possible to contact the Buyer to clarify the order;
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the order has not been paid within the specified period;
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the goods are not available due to objective reasons.
In such cases, the amount paid by the Buyer shall be refunded if payment has already been made.
9. Dispute Resolution Procedure
9.1. All disputes between the Buyer and the Company shall first be resolved through mutual negotiations.
9.2. If no agreement can be reached, the consumer has the right to contact the Consumer Rights Protection Centre or another competent authority in accordance with the laws and regulations of the Republic of Latvia.
9.3. Disputes shall be resolved in accordance with the laws and regulations of the Republic of Latvia in the courts of the Republic of Latvia, unless applicable laws and regulations provide for another procedure.