Questions and answers

How to order

Choose a product or build a PC in the configurator
Choose an Omniva parcel locker for delivery
Pay with Klix by Citadele or by bank transfer

Frequently asked questions

How are orders delivered?

Across Latvia to an Omniva parcel locker, usually within 1–2 business days. You choose the locker when placing the order.

How much does delivery cost?

Delivery to an Omniva parcel locker costs from €4.00. You will see the exact amount in the cart before paying.

Can I return a product?

Yes, you can return a product within 14 days. See the Terms and Conditions for details.

How can I pay?

Online with Klix by Citadele — via internet banking (Citadele, Swedbank, SEB, Luminor, Revolut and others), bank card, Apple Pay or Google Pay. You can also pay by bank transfer to SIA SV Group's account at Citadele bank after receiving the invoice.

Can you build a PC from parts I choose?

Yes. Choose parts in the configurator — we check compatibility, assemble, test and deliver a ready PC. You can also order without assembly or get advice first.

How much does PC assembly cost?

Office or home PC — from €35, gaming PC with a graphics card or separate cooler — from €49, high-performance PC (RTX 5070 Ti and above, liquid cooling) — from €69. If the components cost €1,200 or more, basic assembly is free. Windows and driver installation — from €20. Depending on the configuration, extra work or parts may be needed — a consultant confirms the final price before assembly.

What warranty does an assembled PC have?

2 years for individuals, 1 year for businesses, on components. For warranty cases we carry out diagnostics and inspection. Do not open the case yourself — this voids the warranty.

How do I contact the store?

Call +371 20447888 or write to [email protected] — our experts will help you choose.

Account, orders and payment

Where can I change my personal information and/or password?

Sign in to your account, click your name in the top right corner and select "INFORMATION". Make the necessary changes and click Save.

Where can I add a new delivery address and/or edit/delete an existing one?

Where can I view my orders and download and print their invoices?

Sign in to your account, click your name in the top right corner and select "ORDER HISTORY AND DETAILS". A list of all your orders will be shown; in the Invoice column, click the PDF icon to download and print the invoice you need.

I want to return a product from an order. How can I do that?

First read the return conditions. To return products, click your name in the top right corner and select "ORDER HISTORY AND DETAILS". Next to the order, click "Details", tick the product you want to return in the product list below, state the reason for the return and click the "Request a return" button. Wait until we contact you about the return.

Where can I see what personal data your online store keeps about me?

Sign in to your account, click your name in the top right corner and select "GDPR - PERSONAL DATA". Here you can download this information in PDF or CSV format.

How do I place an order?

When you have added all products to the cart, click the cart icon to the right of the search box. Then click "PROCEED TO CHECKOUT". Check (and correct if needed) your personal information and addresses and click "CONTINUE". Choose the delivery method, add a comment to your order in the field provided if needed, and click "CONTINUE". Choose the payment method, agree to the terms of service, then click "PLACE ORDER" and pay for your purchase by following the instructions.

How do I pay an invoice in internet banking (Swedbank example)?

In internet banking, choose International payments – European payment and enter the payment details from the invoice you received.

What payment methods do you offer?

Do you have service centres?

Yes, you can view our service centres here.